It is difficult to find a phrase that exactly describes my work and the way I approach it.

I’ve started to talk about human-centred approaches. This post explains what I mean by that.

Human-centred approaches include user experience, service design, design thinking, interaction design, lean thinking… Anything that puts humans…

The printing press was the most important technology for the distribution of content — until it wasn’t.

Now print is seen as increasingly irrelevant, usurped by digital distribution methods.

We know this. And yet some people still obsess more about the technology than the content.

My response to a recent…

Duncan Stephen

Pursuits in human-centred approaches —

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